Q: How many Lumen, Amps, Watts are the ZROADZ lights?

A; Please click here for chart. 

 

Q: What are the length and height of the light bars/pods?

A: See light specification chart.

 

Q: Do wiring harnesses come with the light bar?

A: No. Harnesses must be ordered separately.

 

Q: What are the beam angles?

A: Spot/Driving beam :  20 degree

Flood beam :  60 degree

Combo beam : 40 degree

 

Q: Are your brackets universal and can be used with other light bars?

A: ZROADZ brackets are built to fit our light bars and similarly sized light bars. In most instances, ZROADZ brackets can be used with other single bolt mounted lights.

 

Q: What is the warranty on the light bar/brackets?

A: ZROADZ products are covered by a limited lifetime structural warranty and a three year warranty on the finish. If you you experience a problem with your ZROADZ product email details to customerservice@trexbillet.com. Please include a description of the issue, photos and a copy of the original purchase receipt. The more information you can provide on your original email, the faster we will be able to process your claim.

 

Q: How to do I return my item?

A: Please supply your order number and reason for return. Product must be in new unused condition and in original packaging to be returned for a refund. Send a copy of your purchase receipt along with a detailed explanation for the reason for the return to customerserivce@trexbillet.com.

 

ZROADZ Warranty Procedure

In the unlikely event that your ZROADZ product must be returned. Please follow the instructions below.

Ensure the following information is available when contacting our customer service department. Please email the required items outlined below to customerservice@trexbillet.com

1. PO number/order number and part number(s) you are requesting to be returned.

2. Description of the problem or issue.

3. Pictures of the box and the label on the box.

4. Pictures of the product illustrating the defect.

5. Send this information to customerservice@trexbillet.com

Once the above has been received a customer service representative will be in contact with you with an RMA number.

Please allow 3-5 business days for your RMA to be issued after all the information has been provided. Credit will be issued within 7-15 days after receiving the item.

 

Q: How do I get tech help?

A: Call us at 866-483-7744 or 951-372-0200 M-F 8:00 am - 5:00 pm PST. Please have the year, make and model of your truck and the part number you need help with handy. One of our technicians will be able to help you.

 

Please read the following information carefully.

If you are experiencing difficulties when trying to install one of our products and would like to speak with a tech please have the following available before contacting us.

Your vehicle's year, make and model (include sub model) as well as the part number you are trying to install.

Details of the issues you are having. Please be specific when explaining the situation.

Any other problematic issues you are experiencing with the installation.

If we cannot resolve the problem over the phone, we may ask that you send us images illustrating the problem. Images must be in focus, clear, and in good lighting. The more images that are provided the better and the quicker the tech will be able to help determine a complete resolution. When corresponding via email please provide the best phone number to reach you at, as well at what times you will be available.

 

Q: Do you offer sponsorships?

A: Yes. We sponsor select individuals based off a number of factors such as number and quality of shows attending, vehicle rendering and product requested among other factors. Please complete our sponsorship request form (click here) and submit to SALES@TREXBILLET.COM

 

Q: How do I become a dealer?

A: ZROADZ dealerships are not available to home based businesses. Dealerships are available to brick and mortar stores and shops and require a buy in to participate. Please call our sales department at 951-372-0200 for more information or click here.